Disney "Failed to Download Video. Check internet Connection" Error
Hi! When I try to download a video from Disney, I keep getting the error “Failed to Download Video. Check your internet connection and try again”. I’m using Nord VPN; however, the video plays just fine when I play it within the Keeprix app. I need the VPN for regional languages. Any ideas how to fix it?
Comments17
An Anonymous User
Jul 3
Disney doesnt work at all, will not login just keeps looping to login page, accept cookies, loop repeat. it was bad before now useless
wildrunner
Jul 3
The issue you’re having stopped a couple of days ago for me, but now this new one presented itself :/
Keeprix
Jul 6
Hi wildrunner, sorry to hear that a new issue has come up.
Could you please check if you are currently using the latest installation package? Also, could you let us know more details about what this new issue is?
You can describe the problem here or contact us directly at cs@keeprix.com
for further assistance. We will help you get it sorted out as soon as possible!
An Anonymous User
Jul 9
The new issue with Disney Plus is that after “Analyzing video… Please Wait” a Popup shows up saying “Failed to download video. Please check your internet connections and try again”.
Keeprix
Jul 6
Hi there, we are sorry to hear that you are still experiencing a loop issue.
Could you please make sure that you have updated to the latest version of Keeprix from our official website? If the problem persists after the update, please contact us at cs@keeprix.com for further assistance.
wildrunner
Jul 21
Yes, unfortunately it’s still occurring with the latest update. I’m on 1.5.1 20260716
Keeprix
Jul 23
Please file a ticket to get a faster response from our customer service team.
An Anonymous User
Jul 3
Could you include the WOW streaming service?
Keeprix
Jul 24
Hello. Thank you for your suggestion. We have recorded your request and will evaluate it based on user demand and technical feasibility. Should there be any updates, we will notify you promptly in the release notes.
wildrunner
Jul 18
Just following up, I’m still getting this error on Disney and Hulu after the 1.5.1 update. Does it have anything to do with ads? Thanks for continuing to support and update the software!
Keeprix
Jul 21
Hi,Could you please make sure that you have updated to the latest version of Keeprix from our official website? If the problem persists after the update, please contact us at cs@keeprix.com for further assistance.
wildrunner
Jul 21
Do you need me to uninstall and reinstall? I’m currently on 1.5.1 20260716
Keeprix
Jul 24
Please file a ticket to get a faster response from our customer service team.
An Anonymous User
Jul 26
Was there any resolution he rei am still getting this error
Keeprix
Aug 13
Hi there, we sincerely apologize that you are still experiencing this download error with Disney+.
Our development team has recently implemented a fix for this specific issue. Could you please check for updates again and try downloading with the very latest version?
If the problem still persists after updating, please contact us directly by submitting a ticket here: https://www.keeprix.com/support/submit-ticket.htm. Our technical team will look into it and help you resolve it as soon as possible. Thank you for your patience!
King
Aug 12
Hi, I’m still having the same issue (downloading - Failed to download video. Please check your internet connection and try again) even after downloading/installing the latest ver - 1.5.1.20260811. Amazon, Paramount, Netflix and YouTube are fine.
Keeprix
Aug 13
Hi there, we sincerely apologize for the inconvenience you are experiencing with Disney+ downloads after the recent update.
To help us investigate the exact cause of this false network error, please submit a ticket at https://www.keeprix.com/support/submit-ticket.htm and attach your log file. Our technical team will look into it immediately and help you resolve the issue.
Thank you for your patience and cooperation!