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Disney Plus not downloading

Feature Request

Whenever I try to download off of Disney Plus, I get the error “Failed to download video, please check your internet connection and try again.” My internet if perfectly fine, and I have no VPN, so I’m not sure what’s going on. It started with the new update earlier today though.

Posted by An Anonymous User ·
1 comment

Comments1

  • Keeprix

    Team•

    Aug 13

    Hi there, we sincerely apologize for the inconvenience you are experiencing with Disney+ downloads after the recent update.

    To help us investigate the exact cause of this false network error, please submit a ticket at https://www.keeprix.com/support/submit-ticket.htm and attach your log file. Our technical team will look into it immediately and help you resolve the issue.

    Thank you for your patience and cooperation!