Hi, we are sorry that you experienced an issue during use.
Please try changing your network connection to see if that resolves it.
If it still doesn't work, you can contact us via this email address: cs@keeprix.com for assistance with your current issue.
An Anonymous User
•
Mar 19
same for me. switching internet changed nothing
mmarx82
•
Mar 19
Same for me.
mmarx82
•
Mar 20
I contacted the CS email, they had me redownload the app and install the latest version. that worked for a few hours and now it back to doing the same. I also tried to reinstall again but it didn’t work after that.
Keeprix
Team•
Mar 20
Hi, we are very sorry for the issue you are experiencing.
Please know that we are currently working on fixing it and hope to have it resolved soon.
You can contact us via this email address: cs@keeprix.com for assistance with your current issue.
An Anonymous User
•
Mar 19
Whether with or without a VPN, regardless of the settings, Netflix and other services work except for Amazon Prime. After the update, which I just downloaded, Amazon Prime no longer works.
Keeprix
Team•
Mar 20
Hi, we are very sorry for the issue you are experiencing. > Please know that we are currently working on fixing it and hope to have it resolved soon.
You can contact us via this email address: cs@keeprix.com for assistance with your current issue.
An Anonymous User
•
Mar 19
Same for me, i taught it might be solved by now, but after 2 days of not being able to download, its sad, but we have to wait for a fix i think
An Anonymous User
•
Mar 19
Just checked, and it works again!
Keeprix
Team•
Mar 20
Hi, we are very sorry for the issue you are experiencing.
Please know that we are currently working on fixing it and hope to have it resolved soon.
You can contact us via this email address: cs@keeprix.com for assistance with your current issue.
Comments10
Keeprix
Mar 19
Hi, we are sorry that you experienced an issue during use.
Please try changing your network connection to see if that resolves it.
If it still doesn't work, you can contact us via this email address: cs@keeprix.com for assistance with your current issue.
An Anonymous User
Mar 19
same for me. switching internet changed nothing
mmarx82
Mar 19
Same for me.
mmarx82
Mar 20
I contacted the CS email, they had me redownload the app and install the latest version. that worked for a few hours and now it back to doing the same. I also tried to reinstall again but it didn’t work after that.
Keeprix
Mar 20
Hi, we are very sorry for the issue you are experiencing.
Please know that we are currently working on fixing it and hope to have it resolved soon.
You can contact us via this email address: cs@keeprix.com for assistance with your current issue.
An Anonymous User
Mar 19
Whether with or without a VPN, regardless of the settings, Netflix and other services work except for Amazon Prime. After the update, which I just downloaded, Amazon Prime no longer works.
Keeprix
Mar 20
Hi, we are very sorry for the issue you are experiencing. > Please know that we are currently working on fixing it and hope to have it resolved soon.
You can contact us via this email address: cs@keeprix.com for assistance with your current issue.
An Anonymous User
Mar 19
Same for me, i taught it might be solved by now, but after 2 days of not being able to download, its sad, but we have to wait for a fix i think
An Anonymous User
Mar 19
Just checked, and it works again!
Keeprix
Mar 20
Hi, we are very sorry for the issue you are experiencing.
Please know that we are currently working on fixing it and hope to have it resolved soon.
You can contact us via this email address: cs@keeprix.com for assistance with your current issue.