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Stop the program freezing and downloading same again

Feature Request

I have downloaded 5 programs, each time it froze at 100% then when opened again it downloaded another copy. 5 has used 10 credits and I dont even know if any have worked yet. Can you fix this program freeze issue

Posted by An Anonymous User ·
1 comment

Comments1

  • Keeprix

    Team•

    Apr 20

    Hi, I am sorry for the inconvenience. I have reported the issue to our dev team.

    Please check if your software is updated to the latest version, as this might resolve the freezing.

    If the problem persists after updating, please export your Log file and send it to us. You can contact us via this email address: cs@keeprix.com for assistance with your current issue.