Could you please confirm if you have purchased these specific episodes or if they are accessible with your current plan?
Generally, if you can watch it normally on the official website, the download should be normal.
If you can watch them in your browser but the download still fails, please send us your Log file. We will need it to investigate the anomaly further.
Thanks for your cooperation.
Keeprix
Team•
Feb 6
Hi sorry to hear that the downloads stopped working for the last few episodes.
First, please verify if you are on the latest version, as updates often fix parser issues.
Our tech team is investigating this immediately to see why episodes 25-28 are failing.
Please provide your email address so we can contact you directly with a fix. You can contact us via this email address: cs@keeprix.com for assistance with your current issue.
Comments2
Keeprix
Feb 6
Hi, thanks for your feedback.
Could you please confirm if you have purchased these specific episodes or if they are accessible with your current plan?
Generally, if you can watch it normally on the official website, the download should be normal.
If you can watch them in your browser but the download still fails, please send us your Log file. We will need it to investigate the anomaly further.
Thanks for your cooperation.
Keeprix
Feb 6
Hi sorry to hear that the downloads stopped working for the last few episodes.
First, please verify if you are on the latest version, as updates often fix parser issues.
Our tech team is investigating this immediately to see why episodes 25-28 are failing.
Please provide your email address so we can contact you directly with a fix. You can contact us via this email address: cs@keeprix.com for assistance with your current issue.