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Disney+ Timeout

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When I try to use Keeprix with Disney+ I analyzes the video for awhile and then stops with a “Time Out” message. This happens regardless if I’m using VPN or not. The movie plays just fine through Keeprix, but won’t download.

I’m currently on Keeprix v1.5.3

Posted by An Anonymous User ·
1 comment

Comments1

  • Keeprix

    Team•

    Oct 7

    Hi,

    Sorry for the inconvenience. To help us investigate the Disney+ timeout issue more accurately, could you please provide some additional information about the failed download, such as:

    • Your streaming service region/country

    • The Disney+ video or movie link that failed to download

    • Any other details about when the timeout occurs

    • Your Keeprix log file, if possible

    You can submit the information through our support form here: https://www.keeprix.com/support/submit-ticket.htm,Alternatively, you can send the details directly to our customer support team at cs@keeprix.com.

    If possible, please also attach the Keeprix log file, as this will help our development team identify the cause much faster. How to send the log file: https://www.keeprix.com/faq/video-downloader/feedback-and-logfile.htm

    Once we receive the information, we’ll work with our development team to analyze and locate the issue as soon as possible, and we’ll get back to you with the appropriate solution.

    Thank you for your help and patience.

    Keeprix Product Team

  • Linked to Disney Plus not downloading